Gaming Field Service Technician - Install & Troubleshoot

Aristocrat Gaming; Oregon; Hybrid; USD 30,000 - 39,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to support casino installations and maintenance across the United States and Canada. You will troubleshoot, install, convert, and service gaming machines, signs, and controllers while delivering excellent customer service and integrity in a fast-paced environment.

This entry-level role includes a robust training program over six months, travel up to 30% in the assigned territory, and the opportunity to grow with a people-first culture that

Qualifications

• High school diploma or GED required.
• 21+ years of age.
• Valid driver's license and insurable driving record.
• Able to obtain gaming license as required.
• Willing to travel up to 30% in assigned territory.
• Strong problem-solving and communication skills.
• Self-motivated with ability to work with limited direction.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat's Safety Guidelines.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Aristocrat Gaming is seeking a Field Service Technician to support casino installations and maintenance across the United States and Canada. You will troubleshoot, install, convert, and service gaming machines, signs, and controllers while delivering excellent customer service and integrity in a fast-paced environment.

This entry-level role includes a robust training program over six months, travel up to 30% in the assigned territory, and the opportunity to grow with a people-first culture that