Entry-Level Field Service Tech — Gaming Machines

Aristocrat Gaming; Illinois; On-site; USD 50,000 - 65,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to join our Field Operations team. You will install, troubleshoot, and maintain gaming machines, signs, and controllers, traveling to customer sites across the United States and Canada to ensure smooth operations.

This entry-level role includes a comprehensive 6-month hands-on and virtual training program to develop your skills in electronics, mechanics, and customer support within a fast-paced casino environment.

Qualifications

• High school diploma or GED or equivalent work experience.
• At least 21 years of age.
• Have a clean and valid driver’s license and maintain an insurable driving record.
• Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Aristocrat will assist with application, payment, and renewal.
• Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to communicate effectively and constructively with customers and coworkers.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Skills

Customer-focused

Problem-solving

Communication

Self-motivation

Organizational skills

Flexibility

Technical aptitude

Education

High school diploma or GED

Job description

Aristocrat Gaming is seeking a Field Service Technician to join our Field Operations team. You will install, troubleshoot, and maintain gaming machines, signs, and controllers, traveling to customer sites across the United States and Canada to ensure smooth operations.

This entry-level role includes a comprehensive 6-month hands-on and virtual training program to develop your skills in electronics, mechanics, and customer support within a fast-paced casino environment.