Gaming Field Service Technician I: Install & Repair

Light & Wonder; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician to install, maintain, and troubleshoot electronic gaming devices at customer locations in the Dover/Harrington area. You will perform preventative maintenance, run diagnostics, and ensure proper operation of EGMs and ETGs, while maintaining logs and reporting issues.

The role requires a valid driver’s license, ability to travel, and comfort working in regulated gaming environments.

Qualifications

• Must be 21+, valid driver's license, able to obtain gaming licenses as required.
• Experience: 1 year electric gaming devices assembly/testing/repair, or 6 months plus gaming school cert, or equivalent.
• Basic troubleshooting to isolate problems to component level.
• Basic knowledge of electricity, electronics and mechanics of gaming devices.
• Basic network knowledge and testing.
• Able to lift 50 lbs regularly and travel to other facilities.

Responsibilities

• Perform preventative maintenance on EGMs and ETGs per standards.
• Verify proper operation via diagnostics, software settings and tests.
• Navigate MT to verify EGM status daily.
• Assemble and prepare accessories for installations per change orders.
• Complete incident reports per Gaming Commission and company standards.
• Maintain accurate maintenance logs and daily/weekly tech logs.
• Follow Light & Wonder field service policies and safety rules.
• Ensure tools/equipment are safe and maintained.
• Stay up-to-date with field advisories and eLearning materials.
• Discuss customer issues with management and technical lead as needed.

Skills

Electrical basics

Troubleshooting

PC & Office skills

Reading schematics

Customer focus

Safety first

Education

High school diploma or equivalent

Electronics training (college level)

Tools

Multimeter use

Network testing tools

Management Terminal (MT)

Power tools

Job description

Light & Wonder is seeking a Field Service Technician to install, maintain, and troubleshoot electronic gaming devices at customer locations in the Dover/Harrington area. You will perform preventative maintenance, run diagnostics, and ensure proper operation of EGMs and ETGs, while maintaining logs and reporting issues.

The role requires a valid driver’s license, ability to travel, and comfort working in regulated gaming environments.