Gaming Field Service Technician I – Install & Maintain

lnw; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

Light & Wonder is seeking a Field Service Technician to cover the Dover and Harrington area. You will install, maintain and troubleshoot electronic gaming machines at customer sites, ensuring compliance with Gaming Commission standards.

Join a global leader in gaming tech, collaborating with service teams to keep the best-in-class games running. Must troubleshoot hardware and software, read schematics, and maintain detailed logs; travel to customer locations as required.

Qualifications

• Must be at least 21 years of age, maintain a valid driver's license, and be able to obtain and maintain gaming licenses as required.
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic understanding of network communication, and network troubleshooting
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Demonstrate safe and proper use of hand tools and power tools
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Ability to read and understand Light & Wonder schematics and service manuals
• Able to prepare conversion projects or installations with limited or no supervision
• Ability to maintain good customer relations, both internally and externally
• Basic knowledge of current Light & Wonder gaming devices to the assembly level
• Good problem-solving skills
• Travel requirements may include working at other facilities within our department

Responsibilities

• Perform Preventative maintenance on EGM's (Electronic Gaming Machines), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM's, and ETG's via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM's status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner

Skills

Electronics basics

Troubleshooting

PC literacy

Customer relations

Education

High school diploma

Electronics training

Tools

Microsoft Office

Job description

Light & Wonder is seeking a Field Service Technician to cover the Dover and Harrington area. You will install, maintain and troubleshoot electronic gaming machines at customer sites, ensuring compliance with Gaming Commission standards.

Join a global leader in gaming tech, collaborating with service teams to keep the best-in-class games running. Must troubleshoot hardware and software, read schematics, and maintain detailed logs; travel to customer locations as required.