Gaming Field Service Tech II: Install & Support

Light-; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO (Paid Time Off)

401(k) plan

Tuition assistance

Uniforms and shoes

Company vehicle

Mobile phone

Job summary

Light & Wonder is seeking a field service professional to support casino gaming machines in Queens, NY (with potential travel to Philadelphia, PA, Connecticut and New Jersey). The role operates Tue-Sat, 7:00am to 3:30pm, focusing on install, maintenance, and service for gaming equipment.

You will learn gaming terminals, IT communications, software, and customer service; benefits include health, dental, vision, paid holidays, PTO, 401(k), tuition assistance, uniforms, shoes, company vehicle, and

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years old.
• Mechanical or electronics experience preferred.
• Casino knowledge/experience a plus.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve your customers’ challenges the first time, owning it.

Skills

Customer service

Communication skills

Technical aptitude

Problem solving

Education

High school diploma or equivalent

Job description

Light & Wonder is seeking a field service professional to support casino gaming machines in Queens, NY (with potential travel to Philadelphia, PA, Connecticut and New Jersey). The role operates Tue-Sat, 7:00am to 3:30pm, focusing on install, maintenance, and service for gaming equipment.

You will learn gaming terminals, IT communications, software, and customer service; benefits include health, dental, vision, paid holidays, PTO, 401(k), tuition assistance, uniforms, shoes, company vehicle, and