Gaming Field Service Technician – Entry-Level Travel

Aristocrat; Medford (OR); On-site; USD 32,000 - 44,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician in Medford, OR to install, troubleshoot, maintain, and repair gaming machines and controllers at customer sites. You will travel to casinos, complete a robust training program, and contribute to uptime and customer satisfaction.

As an entry-level role, you will be supported by hands-on and virtual training during your first 6 months. Strong problem-solving, communication, and a customer-first approach are essential.

Qualifications

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Clean, valid driver's license and insurable driving record.
• Able to acquire a gaming license as required; Aristocrat assists with steps.
• Willing to travel daily in the assigned territory; up to 30% regional/national.

Responsibilities

• Install, convert, troubleshoot, repair, and remove gaming machines, signs, and controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergencies; prioritize critical issues.
• Complete Pre-Site Surveys, follow schedules, and perform service activities.
• Maintain inventory accuracy and follow parts inventory processes.
• Support customers with technical inquiries and documentation.
• Report trends, needs, and service challenges.
• Gather and report service activities using field service tools.
• Uphold professionalism, integrity, and customer service daily.
• Self-direct day-to-day tasks with little direction.
• Follow Aristocrat's Safety Guidelines.

Skills

Customer service

Communication

Problem solving

Proactive

Driver's license

Education

High School Diploma or GED

Job description

Aristocrat Gaming is seeking a Field Service Technician in Medford, OR to install, troubleshoot, maintain, and repair gaming machines and controllers at customer sites. You will travel to casinos, complete a robust training program, and contribute to uptime and customer satisfaction.

As an entry-level role, you will be supported by hands-on and virtual training during your first 6 months. Strong problem-solving, communication, and a customer-first approach are essential.