Gaming Customer Success Specialist: Onboarding & Adoption

Talentify; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Aristocrat is seeking a Customer Success Specialist in the United States to ensure customer happiness and success with gaming products. You will onboard customers, guide implementation, and lead regular onsite and virtual meetings to drive adoption and satisfaction.

You will maintain records, collaborate with Product teams, and analyze usage data to improve retention. A Bachelor's degree is preferred, and travel up to 50% (including some international travel) is required.

Qualifications

• 3+ years of experience in a customer-facing role (customer success or support).
• Casino/Gaming Systems Industry experience is required.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks and priorities.
• Experience with CRM systems and customer data management.
• Ability to travel up to 50%, including occasional international travel.
• Proactive problem-solving and keen attention to detail.
• Able to work independently and collaboratively in a fast-paced environment.
• Strong analytical abilities with the capability to analyze customer usage data.
• Passion for gaming and improving customer experiences.
• Bachelor’s degree preferred but not required.

Responsibilities

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary contact for assigned customers, conduct regular onsite and virtual meetings; respond to inquiries.
• Maintain accurate customer records, meeting notes, and follow-up actions.
• Support onsite customer projects in collaboration with Project Management.
• Monitor customer usage data and drive product adoption and outcomes.
• Provide product expertise and mentorship to customers and internal collaborators.
• Partner with internal teams to address customer needs and support retention.
• Gather feedback and communicate improvement opportunities to Product teams.
• Ensure deliverables and success plans are communicated to leadership.
• Advance critical issues and coordinate resolution with internal teams.
• Coordinate with the Aristocrat Support Center to resolve issues.
• Monitor industry trends and update customer success strategies.
• Perform other duties as assigned.

Skills

Customer-facing experience

Communication skills

Multi-tasking

Analytical abilities

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Customer data management

Job description

Aristocrat is seeking a Customer Success Specialist in the United States to ensure customer happiness and success with gaming products. You will onboard customers, guide implementation, and lead regular onsite and virtual meetings to drive adoption and satisfaction.

You will maintain records, collaborate with Product teams, and analyze usage data to improve retention. A Bachelor's degree is preferred, and travel up to 50% (including some international travel) is required.