Customer Success Specialist

Aristocrat Leisure; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Aristocrat Leisure is seeking a Customer Success Specialist to ensure customers achieve happiness and success with our gaming products. You will onboard, implement, and enable users while maintaining strong relationships and collaboration with internal teams.

The role requires 3+ years in a customer-facing position, casino/gaming systems experience, and the ability to travel up to 50%. A bachelor’s degree is preferred, with a proactive, detail-oriented approach to problem solving.

Qualifications

• 3+ years of experience in a customer-facing role, preferably in customer success or support.
• Casino/Gaming Systems Industry Experience is required.

Responsibilities

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary point of contact for assigned customers and conduct regular onsite and virtual meetings; respond to inquiries regarding product functionality.
• Maintain accurate customer records, meeting notes, and follow-up actions in company systems.
• Monitor customer usage data and identify opportunities to improve product adoption and outcomes.
• Coordinate resolution for critical customer issues with internal teams and escalate as needed.
• Travel up to 50%, including occasional international travel.

Skills

CRM systems

Customer data management

Strong communication

Multitasking

Analytical abilities

Travel up to 50%

Education

Bachelor’s degree

Tools

Salesforce

Job description

Customer Success SpecialistAt Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!What You'll DoSupport customer onboarding, product implementation, and user enablement activities.Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.Maintain accurate customer records, meeting notes, and follow-up actions within company systems.Support onsite customer projects in collaboration with Project Management.Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.Provide product expertise and mentorship to customers and internal collaborators.Partner with internal teams to address customer needs and support customer retention efforts.Gather customer feedback and communicate improvement opportunities to Product teams.Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.Advance critical customer issues and coordinate resolution efforts across internal teams.Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.Monitor industry trends and incorporate guidelines into customer success strategies.Perform other duties as assigned.What We're Looking For3+ years of experience in a customer-facing role, preferably in customer success or support.Previous Casino/Gaming Systems Industry Experience is required.Strong communication and interpersonal skills.Proven ability to manage multiple tasks and priorities.Experience with CRM systems and customer data management.Ability to travel up to 50%, including occasional international travel.A proactive approach to problem-solving and keen attention to detail.Ability to work both independently and collaboratively in a fast-paced environment.Strong analytical abilities with the capability to analyze customer usage data.A passion for gaming and a dedication to improving customer experiences.A Bachelor's degree in a related field or equivalent experience is preferred but not required.This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.Compensation PhilosophyWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.Specific details about compensation and benefits for this position will be discussed during the recruitment process.