Remote Customer Success Manager – Gaming Platforms

Keywords Studios Plc; United States; A distancia; USD 90.000 - 135.000; Jornada completa

Descripción de la vacante

the company is seeking a Customer Success Manager to drive product adoption and support retention for mid-market gaming clients. You will collaborate with Account Managers to enable customers to achieve business objectives using the Helpshift platform and deliver measurable outcomes.

You will work in a global organization requiring cross-functional teamwork across diverse teams and cultures, delivering value through a data-driven, strategic approach with a focus on renewals and growth.

Formación

• 3+ years of experience supporting Game Industry customers.
• Experience managing 30–40 SMB and mid-market customers simultaneously.
• Strong team player with high EQ and a customer-obsessed mindset.

Responsabilidades

• Collaborate directly with the Account Manager to drive renewal and account growth.
• Be the Helpshift product expert from the business user perspective and a trusted advisor for customers.
• Advocate for customer needs cross-departmentally and manage issue escalation to the development team.

Descripción del empleo

the company is seeking a Customer Success Manager to drive product adoption and support retention for mid-market gaming clients. You will collaborate with Account Managers to enable customers to achieve business objectives using the Helpshift platform and deliver measurable outcomes.

You will work in a global organization requiring cross-functional teamwork across diverse teams and cultures, delivering value through a data-driven, strategic approach with a focus on renewals and growth.