Customer Success Specialist

Aristocrat; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Aristocrat is seeking a Customer Success Specialist to ensure customers achieve value from our gaming products. You will partner with clients, conduct onboarding, and drive adoption in a fast-paced environment. Join a team that values collaboration, excellence, and customer-centric solutions.

The role involves travel up to 50% and requires a background in casino gaming systems and strong CRM usage. The successful candidate will manage multiple accounts, coordinate with product and support teams,

Qualifications

• 3+ years in a customer-facing role
• Casino/Gaming Systems Industry experience required
• Strong communication and interpersonal skills
• Experience with CRM systems and customer data management
• Willingness to travel up to 50%, including international travel
• Bachelor’s degree preferred but not required

Responsibilities

• Support onboarding, product implementation, and user enablement for customers.
• Serve as primary contact for assigned customers; conduct onsite and virtual meetings; respond to routine inquiries.
• Maintain accurate customer records, meeting notes, and follow-up actions.
• Support onsite customer projects with Project Management.
• Monitor customer usage data and identify opportunities to improve adoption and outcomes.
• Provide product expertise and mentorship to customers and internal teams.
• Collaborate with internal teams to address needs and support retention.
• Gather feedback and communicate improvement opportunities to Product teams.

Skills

Customer facing

CRM systems

Multitask / prioritization

Communication

Analytical abilities

Education

Bachelor’s degree or equivalent experience

Job description

Customer Success Specialist

At Aristocrat, we believe in crafting world‑class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers’ happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer‑centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast‑paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!

What You’ll Do

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
• Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
• Support onsite customer projects in collaboration with Project Management.
• Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
• Provide product expertise and mentorship to customers and internal collaborators.
• Partner with internal teams to address customer needs and support customer retention efforts.
• Gather customer feedback and communicate improvement opportunities to Product teams.
• Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
• Advance critical customer issues and coordinate resolution efforts across internal teams.
• Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
• Monitor industry trends and incorporate guidelines into customer success strategies.
• Perform other duties as assigned.

What We’re Looking For

• 3+ years of experience in a customer-facing role, preferably in customer success or support.
• Previous Casino/Gaming Systems Industry Experience is required.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks and priorities.
• Experience with CRM systems and customer data management.
• Ability to travel up to 50%, including occasional international travel.
• A proactive approach to problem‑solving and keen attention to detail.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Strong analytical abilities with the capability to analyze customer usage data.
• A passion for gaming and a dedication to improving customer experiences.
• A Bachelor’s degree in a related field or equivalent experience is preferred but not required.

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay‑for‑performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.