Gaming Customer Success Specialist - Driving Adoption

Aristocrat Leisure; Tulsa (OK); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Aristocrat Leisure is seeking a Customer Success Specialist to ensure customers achieve happiness and success with our gaming products. You will onboard, implement, and enable users while maintaining strong relationships and collaboration with internal teams.

The role requires 3+ years in a customer-facing position, casino/gaming systems experience, and the ability to travel up to 50%. A bachelor’s degree is preferred, with a proactive, detail-oriented approach to problem solving.

Qualifikationen

• 3+ years of experience in a customer-facing role, preferably in customer success or support.
• Casino/Gaming Systems Industry Experience is required.

Aufgaben

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary point of contact for assigned customers and conduct regular onsite and virtual meetings; respond to inquiries regarding product functionality.
• Maintain accurate customer records, meeting notes, and follow-up actions in company systems.
• Monitor customer usage data and identify opportunities to improve product adoption and outcomes.
• Coordinate resolution for critical customer issues with internal teams and escalate as needed.
• Travel up to 50%, including occasional international travel.

Kenntnisse

CRM systems

Customer data management

Strong communication

Multitasking

Analytical abilities

Travel up to 50%

Ausbildung

Bachelor’s degree

Tools

Salesforce

Jobbeschreibung

Aristocrat Leisure is seeking a Customer Success Specialist to ensure customers achieve happiness and success with our gaming products. You will onboard, implement, and enable users while maintaining strong relationships and collaboration with internal teams.

The role requires 3+ years in a customer-facing position, casino/gaming systems experience, and the ability to travel up to 50%. A bachelor’s degree is preferred, with a proactive, detail-oriented approach to problem solving.