Game Master - Front Desk

Red Door Escape Room; Fort Worth (TX); On-site; USD 14,000 - 19,000; Part time

Job summary

Red Door Escape Room in Fort Worth, TX is seeking a friendly Game Master to deliver a 6-star guest experience in a fast-paced, puzzle-filled setting. You’ll hype players, explain rules and storylines, and guide teams from our control room with hints to keep adventures on track.

Strong interpersonal skills, a positive attitude, and punctuality are essential. Availability on weekends and evenings is required; you may grow into additional roles while helping guests embrace our immersive experiences.

Qualifications

• Customer service orientation is essential.
• Strong, confident personalities are required.
• Enthusiastic and positive attitude is a must.
• Clear, effective interpersonal communication skills.
• Punctual and responsible team member.
• Team player mentality in a collaborative setting.
• Thrives in a fast-paced environment.
• Basic knowledge of computers and systems.
• Willingness to learn in multiple roles beyond the immediate position.
• Availability for weekends and evenings is required.
• No prerequisite gaming knowledge needed, but welcome if present.
• Must be 18 years or older.

Responsibilities

• Set the tone for guest experiences and hype up players.
• Communicate rules, guidelines, and storylines clearly to groups.
• Guide guests and provide hints or clues to progress the game.
• Stay alert and monitor team progress from the control room.
• Adapt to different personalities to deliver the right level of assistance.
• Create fun, immersive moments and memorable guest experiences.
• Collaborate with teammates to maintain smooth operations and guest flow.

Skills

Customer service

Confident personality

Enthusiastic attitude

Interpersonal communication

Punctual and responsible

Team player

Fast-paced environment

Basic computer knowledge

Willing to grow in various roles

Weekend/evening availability

No gaming knowledge required

18+ years old

Job description

Description

Hello potential Red Door Candidate! Are you a 'fun' person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Contrary to popular belief, our "Game Master" position has nothing to do with being a 'gamer' and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

Set the tone for every experience by..

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving "hints" or "clues" to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing "Happy Birthday" for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the "you were so close!" teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they're good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Pay: $12.50 per hour

Requirements

Qualifications and Skills:

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older