Game Master - Front Desk

Red Door Escape Room; Concord (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Red Door Escape Room is seeking a friendly and energetic Game Master to provide a 6-star guest experience in a fast-paced, puzzle-filled environment. You will hype players, communicate stories clearly, and guide guests through exciting experiences.

This role focuses on wonderful guest interactions, keeping teams engaged, and delivering memorable moments while leveraging strong communication and teamwork in a dynamic setting.

Qualifications

• Customer service oriented.
• Strong confident personalities.
• Enthusiastic and positive attitude.
• Strong interpersonal communication skills and the ability to articulate clearly.
• Punctual and responsible.
• Possesses a team player mentality.

Responsibilities

• Set the tone for every experience by hyping up players for their adventure and clearly communicating rules and storylines to large groups.
• Accurately guide and assist the team by staying alert and monitoring progress from the control room.
• Foster a fun, immersive guest experience by immersing guests in the storyline and creating memorable moments.

Skills

Customer service

Confident personality

Positive attitude

Interpersonal communication

Punctuality

Team player

Job description

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

Set the tone for every experience by..

• Hyping up our players for their adventure


• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room


• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.


• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)


• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)


• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Requirements

Qualifications and Skills:

• Customer service oriented


• Strong confident personalities


• Enthusiastic and positive attitude


• Strong interpersonal communication skills and the ability to articulate clearly


• Punctual and responsible


• Possesses a team player mentality