Game Master - Front Desk

A Hiring Company; Richmond (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive hourly wage

Friendly team culture

Opportunities to create memorableguest

Job summary

Red Door Escape Room is seeking a Game Master to deliver a 6-star guest experience. You will be the energetic host, guiding guests, explaining rules, and engaging large groups with enthusiasm.

This role emphasizes social skills, teamwork, and adaptability to different guests. You will support the flow of experiences, create special moments, and celebrate successes with guests in a fast-paced escape-room environment.

Qualifications

• Customer service oriented.
• Confident and engaging personality.
• Positive, can-do attitude.
• Strong interpersonal communication skills.
• Punctual and reliable.
• Team player with collaborative spirit.
• Thrives in a fast-paced environment.
• Basic computer knowledge.
• Willing to learn and adapt.
• Available on weekends and evenings.
• Must be 18 years or older.
• No special tech/gaming knowledge required.

Responsibilities

• Set the tone for each guest experience and hype players.
• Guide and communicate rules clearly to groups.
• Support teammates from a control room and in-person.
• Create memorable moments and engage guests during episodes.

Skills

Customer service

Confident persona

Positive attitude

Interpersonal skills

Punctuality

Team player

Fast-paced environment

Computers basics

Willing to learn

Weekend/evenings

18+ age

Tech/gaming knowledge not required

Job description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

If your answer is yes, we’d love to review an application from you!

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, you will:

Set the tone for every experience by..

• Hyping up our players for their adventure
• Communicating rules, guidelines, and storylines in an exciting way
• (Speaking with/in front of large groups of people is a must!)

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Description:

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

If your answer is yes, we’d love to review an application from you!

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, you will:

Set the tone for every experience by..

• Hyping up our players for their adventure
• Communicating rules, guidelines, and storylines in an exciting way
• (Speaking with/in front of large groups of people is a must!)

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Requirements:

Qualifications and Skills:

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older

Compensation: $14 per hour

Compensation details: 14-14 Hourly Wage