Game Master - Front Desk

Red Door Escape Room; Foxborough (MA); On-site; USD 19,000 - 27,000; Full time

Job summary

Red Door Escape Room is seeking a friendly, outgoing Game Master to create a memorable, six-star guest experience in a fast-paced team setting. You will hype players, explain rules, and guide groups through immersive puzzles and storylines.

The role emphasizes enthusiastic, clear communication, strong interpersonal skills, and a willingness to learn across roles. Weekend and evening shifts are required.

Qualifications

• Customer service oriented.
• Strong confident personalities.
• Enthusiastic and positive attitude.
• Strong interpersonal communication skills.
• Punctual and responsible.
• Possesses a team player mentality.
• Works well in a fast-paced environment.
• Basic knowledge and understanding of computers.
• Willing to grow and learn in various roles outside of the immediate position.
• Available to work weekends and evenings.
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older.

Responsibilities

• Set the tone for every experience by hyping up players for their adventure and clearly communicating rules and storylines to groups.
• Accurately guide and assist the team by monitoring progress through control room monitors and adapting to situations to provide hints or clues.
• Foster the fun and immersive experience by becoming knowledgeable in all aspects of the position and engaging guests with the storylines and characters.

Skills

Customer service

Confident personalities

Positive attitude

Interpersonal communication

Punctual

Team player

Fast-paced environment

Basic computer knowledge

Willing to learn

Weekend/evening availability

Tech knowledge a plus

Age 18+

Job description

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

If your answer is yes, we’d love to review an application from you!

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

Set the tone for every experience by..

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Requirements

Qualifications and Skills:

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older

Compensation: $16.50 per hour