Game Master - Front Desk (Part Time)

Red Door Escape Room; San Mateo (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Red Door Escape Room in California is seeking energetic Game Masters to engage guests in our immersive escape adventures. You will hype players, explain rules to large groups, and guide them with hints from our control room.

This role requires weekend/evening availability, strong people skills, and a positive, team-oriented attitude. Prior tech knowledge is a plus but not required.

Qualifications

• Customer service oriented.
• Confident and enthusiastic personality.
• Positive attitude and strong interpersonal skills.
• Clear and articulate communication with guests.
• Team player mentality and punctual mindset.
• Ability to work in a fast-paced environment.
• Basic computer knowledge.
• Willingness to grow into different roles, including occasional evenings/weekends.

Responsibilities

• Hyping up players and guiding them through the adventure.
• Explain rules and storylines to large groups clearly.
• Be attentive in the control room and monitor progress.
• Survey and adapt to different guests, providing hints as needed.
• Immerse guests in the world and in episodes.
• Create memorable moments (dance, birthday cheers) as appropriate.
• End experiences on a high note and celebrate team effort.
• Collaborate with teammates and uphold company values.
• Complete downtime tasks to maintain episode quality.

Skills

Customer service

Confident personality

Positive attitude

Interpersonal communication

Team player

Punctual

Fast-paced environment

Computers basics

Weekend/evening availability

18+ age

Gaming knowledge a plus

Job description

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

As a Game Master, You Will

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Compensation: $20 per hour

Requirements

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older
• 2 of the 3 weekend days