Game Master - Front Desk

Red Door Escape Room - Fort Worth; Fort Worth (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Red Door Escape Room - Fort Worth is seeking a friendly Game Master to deliver a six-star guest experience. You will hype players, explain rules, and guide guests with enthusiastic storytelling. You’ll monitor interactions from the control room and provide hints as needed, while helping to maintain a fun, fast-paced environment.

Weekend/evening availability and 18+ age are required. Join our team to create memorable adventures in a dynamic entertainment venue.

Qualifications

• Customer service oriented.
• Strong interpersonal communication skills.
• Able to work in a fast-paced environment.
• Willing to learn in multiple roles.

Responsibilities

• Hyping up players and communicating rules to guests.
• Guide and assist the team from the control room and provide hints when needed.
• Immerse guests in the experience and create memorable moments.
• End experiences on a high note with encouragement and celebration.

Skills

Customer service

Communication

Team player

Punctuality

Fast-paced

Computers basics

18+

Weekend/evening availability

Job description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast-paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

If your answer is yes, we’d love to review an application from you!

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6-star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, you will:

Set the tone for every experience by..

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Pay: $12.50 per hour

Requirements

Qualifications and Skills

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast-paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older