Game Master - Front Desk

Red Door Escape Room; Herriman (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Red Door Escape Room in Herriman, Utah is hiring a Game Master to deliver a 6-star guest experience in a fast-paced, puzzle-filled environment.

You will hype players, clearly explain rules and stories, guide teams from the control room, and provide hints to keep guests engaged throughout each adventure.

Qualifications

• Must be customer-service oriented and approachable.
• Strong, confident personality with clear communication.
• Enthusiastic, positive attitude in a fast-paced setting.
• Excellent interpersonal communication and ability to articulate rules.
• Punctual, responsible, and reliable.
• Team player mentality and collaboration.
• Able to work weekends and evenings.
• Basic knowledge of computers.
• Willing to grow and learn in various roles.
• Must be 18 years or older.

Responsibilities

• Set the tone for every experience and hype players.
• Communicate rules and storylines clearly to groups.
• Monitor progress in the control room and stay alert.
• Provide hints or clues tailored to guests' personalities.
• Immerse guests in storylines and moments of fun.
• End experiences on a high note with encouragement and celebration.
• Collaborate with the team to maintain creativity and energy.
• Assist with maintenance or improvement tasks during downtime.

Skills

Customer service

Confident personality

Positive attitude

Interpersonal communication

Punctuality

Team player

Fast-paced environment

Computers

Willing to grow

Weekend/evening availability

Job description

Hello potential Red Door Candidate! Are you a ‘fun’ person? Do you have a love for people, a mind that works creatively, and thrive when working in a fast‑paced team environment in a new and exciting industry full of puzzles, technology, and entertainment!?

Contrary to popular belief, our “Game Master” position has nothing to do with being a ‘gamer’ and everything to do with providing a 6‑star guest experience.

Heavily based on social skills, Game Masters must have the ability to be an enthusiastic, pleasant guide and make genuine connections with guests by being a fun, helpful "host" in the lighthearted and exciting atmosphere that Red Door Escape Room provides.

As a Game Master, You Will

Set the tone for every experience by..

• Hyping up our players for their adventure
• (Speaking with/in front of large groups of people is a must!)Communicating rules, guidelines, and storylines in an exciting way

Accurately guide and assist your team by..

• Being alert, sharp, and focused on your team’s progress through monitors in our control room
• Surveying / adapting to different situations and personality types in order to provide the service needed in the form of giving “hints” or “clues” to guide players along the way.

Foster the fun and immersive experience for guests by..

• Becoming knowledgeable in all aspects of the position, immersing yourself and guests into our world through our connected storylines and characters in our episodes.
• Finding special moments to create during every experience (Like having guests dance, or sing “Happy Birthday” for free hints!)
• Ending all experiences with a high note whether the team has success or not. (Like celebrating victories with cheering and dance parties or giving words of encouragement for the “you were so close!” teams)

Work in a team environment that thrives in creativity by..

• Working together and living by our company values (they’re good ones, trust us!)
• Use downtime by completing maintenance projects or tasks to improve the life of our episodes (Like touch up painting, prop repair, etc)

Requirements

Qualifications and Skills:

• Customer service oriented
• Strong confident personalities
• Enthusiastic and positive attitude
• Strong interpersonal communication skills and the ability to articulate clearly
• Punctual and responsible
• Possesses a team player mentality
• Works well in a fast‑paced environment
• Basic knowledge and understanding of computers
• Willing to grow and learn in various roles outside of the immediate position
• Available to work weekends and evenings
• (No knowledge/skills of technology, or "gaming" is required, but may be a plus)
• Must be 18 years of age or older