Ticket Office Associate - Hourly

Virginia AG; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

VCU Athletics is hiring a Ticket Office Assistant to support the full-time ticket office operations for athletic events. The role handles phone, window, and mail orders and may work independently or with a team.

You will work under limited supervision, report to a supervisor, and provide high-level customer service to donors, ticket holders, and the public, ensuring accurate ticketing and will-call processes.

Qualifications

• High school graduate with strong customer service skills.
• Ability to communicate effectively and work well in a team.
• Familiarity with PC operations and software.
• Adherence to NCAA, conference, and institutional rules.

Responsibilities

• Sell tickets and manage will call distribution.
• Assist with game day ticketing and events.
• Provide high level customer service to donors, ticket holders, and the public.
• Work with the Athletics Office under supervision.

Skills

Customer service

Effective communication

Teamwork

PC operations

Education

High School Diploma

Tools

Paciolan

Job description

Advertising Summary:

Ticket Office Assistants assist the full time ticket office staff in several key functions, including daily office procedures and game day functions. They assist with phone, window, and mail orders for all athletic ticketed events. They may work independently or as a member of a team. Ticket Office Assistants work under limited supervision, making complex decisions independently and referring unprecedented issues to an upper-level manager. They typically report directly to a supervisor.

Unit:

Athletics MBU

Department:

Athletics Office

Department Summary:

VCU Athletics' mission is to win conference and national championships, provide a first-class student-athlete experience, serve as a source of pride for the University and community and cultivate graduates who excel as leaders.

Duties & Responsibilities:

• Sell tickets and manage and distribute will call
• Assist with all athletic ticketed events using Paciolan software
• Assist with game day ticketing
• Provide a high level of customer service to donors, ticket holders, and the general public
• Other duties as assigned

Qualifications:

Minimum Qualifications

• High School Graduate
• Must possess excellent customer service skills
• Ability to communicate effectively
• Knowledge of PC operations and software
• Ability to work well in a team environment
• Adherence to all applicable NCAA, conference, and institutional rules and regulations

Preferred Qualifications

• Paciolan software experience or related ticket system preferred.

Salary Range:

$14.00/hour

Benefits:

All VCU employee types are eligible for a wide array of benefits to support you during your employment at VCU. Consult the benefits website for information on benefits eligibility according to employee type.

FLSA Exemption Status:

Non-Exempt

Hours per Week:

10

ORP Eligible:

no

Flexible Work Arrangement:

Fully Onsite

Contact Information:

Contact Name: Catherine Policastro

Contact Email: [e-mail]