Ticket Office Event Day Staff

Kraft Group LLC; Foxborough (MA); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Kraft Group LLC is seeking a Ticket Office Assistant to support game day operations at Gillette Stadium. The role emphasizes outstanding customer service, cash handling, and accurate ticket processing during events.

You will assist guests with will call, mobile ticketing issues, and walk-up sales, requiring strong interpersonal skills, integrity, and the ability to work evenings and weekends year-round. Reliable transportation to the stadium is essential.

Formación

• Customer service skills with focus on guest satisfaction.
• Keen attention to detail in ticket processing and cash handling.
• Ability to work under pressure in a fast-paced event setting.
• Capable of taking and relaying instructions accurately.
• Experience handling and balancing cash transactions.
• Ability to multi-task across sales, will call, and guest support.
• Reliable transportation to Gillette Stadium.

Responsabilidades

• Assist customers with lost tickets and other customer service issues.
• Sell tickets on Ticketmaster Host and ArchTics systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Special projects and assignments as business dictates.

Conocimientos

Customer service

Attention to detail

Under pressure

Instruction following

Cash handling

Multi-tasking

Transportation to Gillette Stadium

Descripción del empleo

SUMMARY:

This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

DUTIES AND RESPONSIBILITIES

1. Event days with strong focus on customer interaction and service
   • Customer Service: Assist customers with lost tickets and other customer service related issues
   • Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
   • Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
   • Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
2. Understand all aspects of Ticket Office policies
3. Provide positive, friendly, and timely service to all guests
4. Ability to work evenings and weekends
5. Year round event opportunities
6. Potential for office hours during our busy times of the year
7. Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• Strong Customer Service skills
• Keen attention to detail
• Ability to work under pressure and in a fast paced setting
• Able to take and relay instructions
• Experience handling and balancing cash
• Ability to multi-task
• Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work for long periods of time

WORK ENVIRONMENT

• A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
• Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.