Premium Seating Guest Experience Associate

The Kraft Group; Foxborough (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Kraft Group is hiring a Premium Seating Staff member for Gillette Stadium in Foxborough, MA. This part-time role focuses on delivering outstanding hospitality, assisting guests, and ensuring smooth entry and seating during events.

Responsibilities include welcoming guests, scanning tickets, resolving entry issues, supporting ADA accommodations, and maintaining safety. The ideal candidate has a high school diploma, excellent guest service skills, and the ability to work nights, weekends, and

Qualifications

• Minimum of High school education or equivalent.
• Excellent customer service and guest focus.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Welcome Premium Seating guests with exceptional customer service.
• Scan tickets and resolve entry issues; educate guests on ticketing.
• Ensure stadium access by verifying tickets or wristbands for premium seating areas.
• Resolve seat disputes or Code of Conduct issues with stadium Security personnel as needed.
• Provide ADA accommodations and assist guests to nearest areas of accommodation.
• Support guests with directions, policy questions and service opportunities; prioritize guest experience.

Skills

Service orientation

Guest interaction

Effective communication

Priority flexibility

Positive demeanor

Event availability

Stamina

Team collaboration

Education

High school diploma or equivalent

Job description

The Kraft Group is hiring a Premium Seating Staff member for Gillette Stadium in Foxborough, MA. This part-time role focuses on delivering outstanding hospitality, assisting guests, and ensuring smooth entry and seating during events.

Responsibilities include welcoming guests, scanning tickets, resolving entry issues, supporting ADA accommodations, and maintaining safety. The ideal candidate has a high school diploma, excellent guest service skills, and the ability to work nights, weekends, and