Retail Supervisor

Fanatics Commerce; Washington (District of Columbia); On-site; USD 32,000 - 39,000; Full time

Job summary

Fanatics Commerce in Washington, DC seeks a Retail Supervisor to lead a part‑time front‑line team across daily operations and game‑day execution. This role includes Manager on Duty responsibilities and coordinating Retail Associates and Retail Leads to deliver an exceptional fan experience.

You will apply data and technology to improve efficiency, training, and performance while working nights, weekends, and extended hours during events.

Qualifications

• Minimum of two years of experience in retail with leadership experience.
• Ability to coach and develop front-line team members.
• Proficiency with retail operation systems (POS, OpSuite, My Playbook, Service Now, OKTA).
• Strong interpersonal skills to lead a part-time team.
• Ability to handle high-volume game day scenarios.

Responsibilities

• Lead front-line team across daily operations, coaching, and game day execution.
• Perform Manager on Duty responsibilities to maintain store standards.
• Train and support Retail Associates and Retail Leads.
• Ensure exceptional fan experiences and seamless shopping during events.

Skills

Retail leadership

Coaching & development

POS & Ops systems

Interpersonal skills

Problem solving

Customer experience

Tools

POS

OpSuite

My Playbook

Service Now

OKTA

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering the determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in driving store and venue sales results and delivering the ultimate fan experience on game day.

ROLE OVERVIEW

The Retail Supervisor partners with the store Leadership team to lead the front-line part-time retail team — including Retail Associates and Retail Leads — across daily operations, coaching, and game day execution. This role carries full Manager on Duty responsibilities and operates on a full-time schedule that includes days, nights, weekends, and extended hours during events. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with store Leadership on key business decisions, including revenue targets, per cap, and units per transaction (UPT), providing recommendations grounded in observed operational data.
• Communicate expectations clearly for assignments and projects to the part-time retail team, ensuring alignment across Retail Associates and Retail Leads.
• Provide hands‑on training and ongoing assistance to Retail Associates and Retail Leads, building a confident and capable front‑line team.
• Coach part‑time team members based on observed job performance and operational excellence standards, modeling Fanatics Values in every interaction.

Fan & Customer Impact (Obsessed with Fans)

• Ensure Retail Associates deliver an exemplary fan experience on every interaction, with particular focus on game day and event environments.
• Execute consistent daily operations that directly support sales results and a seamless shopping experience for every fan.
• Perform Manager on Duty responsibilities that maintain store standards and keep the fan experience running smoothly across all venue conditions.
• Support back‑of‑house operations and stockroom organization to ensure product availability never becomes a barrier to fan satisfaction.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Demonstrate proficiency in Fanatics and retail operation systems — including POS, OpSuite, My Playbook, Service Now, and OKTA — and identify opportunities to apply these tools more effectively.
• Anticipate operational challenges before they escalation, acting decisively to resolve problems on the floor, in the back of house, and during high volume game day scenarios.
• Make data‑informed recommendations to the Leadership team on revenue targets, per cap, and UPT, contributing to continuous store performance improvement.
• Adapt quickly to changing event conditions, venue environments, and staffing needs, bringing a solutions‑first mindset to every shift.

Ownership & Execution (Determined & Relentless Mindset)

• Drive sales results through consistent, disciplined execution of daily operational standards across every shift, including nights, weekends, and extended game day hours.
• Hold the part‑time retail team accountable to operational excellence expectations while maintaining a positive, high‑energy store culture.
• Model Fanatics Values on the floor, setting the behavioral standard that Retail Associates and Retail Leads are expected to follow.
• Maintain readiness for variable weather conditions and physical demands inherent to venue‑based retail, ensuring operations continue without disruption regardless of environment.

We are building a future‑ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum of two years of experience working in retail or sales, with prior leadership experience strongly preferred.
• Demonstrated ability to coach and develop front‑line team members based on observed performance and operational expectations.
• Proficiency in retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA, or the ability to learn these systems quickly.
• Strong interpersonal skills with the ability to build partnerships, work effectively across all levels of management, and lead a part‑time team with confidence.
• Ability to anticipate problems, act decisively under pressure, and maintain operational standards during high volume game day and event scenarios.
• Fun, outgoing, confident, and professional demeanor with a genuine passion for delivering exceptional fan experiences.
• Ability to regularly sit, stand, reach, bend, and move throughout the facility; must be able to lift and carry up to 30 lbs. Must be comfortable working in various outdoor weather conditions when assigned to a venue‑based location.

Education:

Must be a minimum of 18 years of age. No formal educational credential is specified for this role.

WORK LOCATION

On‑site: Your work location will be onsite in Washington, D.C.

The salary range represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.For information about our benefits, please visithttps://benefitsatfanatics.com/

Salary Range

$23 - $28 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team