Game‑Day Retail Associate: Fan Experience & Sales

Fanatics Betting & Gaming; Washington (District of Columbia); On-site; USD 25,000 - 27,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Associate to deliver exceptional fan experiences on the shop floor, including pre-game, in-game, and post-game support. You will greet fans, make tailored recommendations, and ensure an outstanding shopping experience aligned with the Fanatics brand.

This role requires flexibility for evenings, weekends, holidays, home games, and events, with focus on teamwork, speed, and accuracy in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics POS System.
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Perform additional responsibilities as directed by the management team.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Attendance and punctuality

Physical stamina

Education

High school diploma or equivalent

Tools

Fanatics POS System

Job description

Fanatics Commerce is seeking a Retail Associate to deliver exceptional fan experiences on the shop floor, including pre-game, in-game, and post-game support. You will greet fans, make tailored recommendations, and ensure an outstanding shopping experience aligned with the Fanatics brand.

This role requires flexibility for evenings, weekends, holidays, home games, and events, with focus on teamwork, speed, and accuracy in a fast-paced environment.