Retail Associate - Fan Experience & Game-Day Ops

Fanatics; Chicago (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Fanatics is seeking a Retail Associate to drive sales and enhance the fan experience on game days and events. You will greet fans, recommend products, and maintain a top-tier shopping environment while supporting operations on the sales floor and in stockrooms.

Roles require reliable attendance, strong communication, and the ability to work evenings, weekends, holidays, and events. If you value teamwork and fast-paced collaboration, join us for a dynamic, fan-first experience.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS).
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Perform additional responsibilities as directed by the management team.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Physical stamina

Education

High school diploma

Job description

Fanatics is seeking a Retail Associate to drive sales and enhance the fan experience on game days and events. You will greet fans, recommend products, and maintain a top-tier shopping environment while supporting operations on the sales floor and in stockrooms.

Roles require reliable attendance, strong communication, and the ability to work evenings, weekends, holidays, and events. If you value teamwork and fast-paced collaboration, join us for a dynamic, fan-first experience.