Game Day Retail Associate — Fan Experiences

Fanatics Betting & Gaming; Sandy (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a Retail Associate to deliver exceptional customer service on-site, greet fans, and drive sales during home games and events. You will process transactions, maintain store standards, and represent the Fanatics brand with professionalism in a fast-paced environment.

The role requires a flexible schedule including evenings, weekends, and events, with emphasis on teamwork and strong communication. Prior retail or hospitality experience is a plus.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS).
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Perform additional responsibilities as directed by the management team.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Attendance

Professional appearance

Education

High school diploma or equivalent

Job description

Fanatics Betting & Gaming is seeking a Retail Associate to deliver exceptional customer service on-site, greet fans, and drive sales during home games and events. You will process transactions, maintain store standards, and represent the Fanatics brand with professionalism in a fast-paced environment.

The role requires a flexible schedule including evenings, weekends, and events, with emphasis on teamwork and strong communication. Prior retail or hospitality experience is a plus.