Gallery Concierge - Welcoming Museum Visitor Experience

Smith College; College Place (WA); On-site; USD 20,000 - 28,000; Part time

Job summary

Smith College's Museum of Art is seeking a Gallery Attendant to oversee galleries, ensure a safe and welcoming environment, and provide outstanding customer service. This casual, non-benefitted role supports visitor experience and museum operations in College Place, WA.

Responsibilities include engaging with visitors, assisting with questions, participating in trainings, and aiding in evacuations and emergency procedures. High school diploma required; bi-lingual a plus.

Qualifications

• High school diploma with demonstrated experience building positive customer relations.
• Bi-lingual or multi-lingual a plus.

Responsibilities

• Enhance the visitor experience by creating a welcoming and inclusive environment for all visitors and staff.
• Engage directly with visitors and offer assistance as needed.
• Observe and report safety incidents and concerns to museum safety staff.
• Support museum visitor experience policies and respond to emergencies per museum policies.
• Identify and resolve visitor-related issues with solid decision-making in moment.

Skills

Customer service

Communication skills

Emergency response

Diversity & inclusion awareness

Basic computer skills

Education

High school diploma

Job description

Smith College's Museum of Art is seeking a Gallery Attendant to oversee galleries, ensure a safe and welcoming environment, and provide outstanding customer service. This casual, non-benefitted role supports visitor experience and museum operations in College Place, WA.

Responsibilities include engaging with visitors, assisting with questions, participating in trainings, and aiding in evacuations and emergency procedures. High school diploma required; bi-lingual a plus.