Museum Gallery & Visitor Experience Host

Smith College; United States; On-site; USD 21,000 - 28,000; Part time

Job summary

Smith College's museum seeks a Gallery Attendant to oversee galleries and protect the art while delivering an outstanding museum experience through welcoming, informative service.

This casual, fixed-term, on-site position pays $17.49 per hour and emphasizes inclusive customer interactions, safety reporting, and support for art interpretation. You will engage visitors, assist with programming, and help evacuations if needed.

Qualifications

• High school diploma and demonstrated experience building positive customer relations.
• Experience working with and supporting a diverse learning community.
• Ability to meet the physical requirements of this position.
• Experience working with individuals from diverse backgrounds.

Responsibilities

• Enhance visitor experience by contributing to a positive, welcoming and inclusive environment for all museum visitors and staff.
• Engage directly with visitors and offer assistance as needed.
• Observe and report safety incidents and concerns in collaboration with museum safety staff.
• Support SCMA visitor experience policies and procedures and respond to emergencies in accordance with museum policies.
• Ability to identify and resolve visitor-related issues in the moment and solid decision-making skills required.
• Proactively address visitor questions and needs.
• Remain informed about art on view, museum programming, and visitor amenities and resources.
• Help maintain supply of in-gallery interpretation materials, including brochures, feedback cards, etc.
• Support the safety of visitors and art and report incidents and concerns to Safety Team staff as needed.
• Assist in evacuations and emergency response procedures.
• Participate in regular training, including training on customer service and evacuation and safety procedures.
• Attend regular SCMA all-staff meetings.
• Complete incident reports related to duties and share observations on visitor experience needs with Visitor Experience Manager, Safety Team and other departments in order to continually improve visitor experience at SCMA.

Skills

Customer service

Communication skills

Interpersonal skills

Emergency response

Basic computer skills

Reliability

Education

High school diploma

Job description

Smith College's museum seeks a Gallery Attendant to oversee galleries and protect the art while delivering an outstanding museum experience through welcoming, informative service.

This casual, fixed-term, on-site position pays $17.49 per hour and emphasizes inclusive customer interactions, safety reporting, and support for art interpretation. You will engage visitors, assist with programming, and help evacuations if needed.