Furniture Sales & Design Consultant

La-Z-Boy Incorporated; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Basic Life

401k with company match

Paid time off

Job summary

La‑Z‑Boy Incorporated seeks a Sales Associate to drive store sales through exceptional service and product knowledge, with a focus on designing solutions and building lasting customer relationships. You’ll learn the La‑Z‑Boy selling process, support the Design program, and work with a Designer to meet sales goals.

Training pay starts at $15/hr for 2–6 weeks, with potential to earn $45k–$65k+ after training.

Qualifications

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively work with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint
• Ability to pass background and drug screen

Responsibilities

• Drives Sales
• Contribute to store sales goals by selling furniture, accessories and services offered by La‑Z‑Boy
• Promote the Design program & assist the Designer to achieve established Design program sales goals
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines
• Responsible for supporting design related functions in the store
• Provide support by being responsive to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• Help promote and champion a culture of sales and service
• Assist to train, coach and develop new peers on La‑Z‑Boy product knowledge and selling process/skills to achieve store sales goals
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Consistently schedule deliveries with customers
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Accurately complete daily On‑Point system logs
• Responsible for opening and closing of the store

Skills

Sales experience

Customer service

Communication

Negotiation

Time management

Team player

Education

High school diploma

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

La‑Z‑Boy Incorporated seeks a Sales Associate to drive store sales through exceptional service and product knowledge, with a focus on designing solutions and building lasting customer relationships. You’ll learn the La‑Z‑Boy selling process, support the Design program, and work with a Designer to meet sales goals.

Training pay starts at $15/hr for 2–6 weeks, with potential to earn $45k–$65k+ after training.