Furniture Sales Consultant: Design & Customer Experience

Haverty Furniture Companies, Inc.; Colonial Heights (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Havertys Furniture Stores in Colonial Heights, VA is seeking a Retail Furniture Sales Consultant to deliver consultative design guidance and help customers create welcoming homes. You will work with the store team to provide an engaging shopping experience and meet sales goals.

Responsibilities include confirming selections, entering client information into our CRM, following up promptly, explaining financing and delivery options, coordinating delivery, and maintaining knowledge of a broad range

Qualifications

• Must have strong communication and interpersonal skills.
• Experience with MS Office and email required; CRM familiarity preferred.
• Tablet/iPad operation abilities are a plus.

Responsibilities

• Reinforce customer selections and help complete their rooms.
• Enter client information into the CRM and perform follow-up before and after sale.
• Explain financing plans, delivery procedures, and warranties to customers.
• Coordinate delivery between customer and distribution/delivery system.
• Maintain knowledge of a broad range of furniture styles and products.

Skills

Communication skills

Interpersonal skills

Objection handling

Positive attitude

Customer service mindset

Education

HS diploma or GED

College education preferred

Tools

MS Office

Email proficiency

Tablet/iPad ops

CRM system knowledge

Job description

Havertys Furniture Stores in Colonial Heights, VA is seeking a Retail Furniture Sales Consultant to deliver consultative design guidance and help customers create welcoming homes. You will work with the store team to provide an engaging shopping experience and meet sales goals.

Responsibilities include confirming selections, entering client information into our CRM, following up promptly, explaining financing and delivery options, coordinating delivery, and maintaining knowledge of a broad range