Furniture Customer Experience Specialist

Regency-Furniture-Showrooms; Woodbridge (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, Matt​

Furniture, Mattresses & Home Décor

Job summary

Regency Furniture is hiring a Customer Service Representative to support customers in person and over the phone, ensuring orders are processed accurately from purchase through delivery.

The role collaborates with sales and office teams to deliver an exceptional customer experience. Responsibilities include order entry, payments, scheduling deliveries, and maintaining a welcoming showroom environment. Training and growth opportunities are offered within Regency Management Services.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills including Outlook, Word, Excel.
• Ability to handle cash and basic math.
• Organized with multitasking capability.
• Positive attitude and teamwork.
• Bilingual skills are a plus.

Responsibilities

• Enter customer orders accurately into the company system.
• Process customer payments and apply to correct accounts.
• Handle cash and other payments per policy.
• Prepare daily deposits.
• Answer calls and respond to questions professionally.
• Schedule customer deliveries and communicate updates.
• Maintain open orders and communicate delivery status.
• Assist the Office Manager and support showroom operations.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Organization

Multitasking

Teamwork

Bilingual

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Regency Furniture is hiring a Customer Service Representative to support customers in person and over the phone, ensuring orders are processed accurately from purchase through delivery.

The role collaborates with sales and office teams to deliver an exceptional customer experience. Responsibilities include order entry, payments, scheduling deliveries, and maintaining a welcoming showroom environment. Training and growth opportunities are offered within Regency Management Services.