Customer Experience & Orders Specialist

Regency Management Services LLC; Catonsville (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts

Job summary

Regency Furniture in Catonsville, MD is seeking a friendly Customer Service Representative to support customers in person and over the phone, ensuring orders are processed accurately and delivered smoothly. You will work with the sales and office teams to maintain an exceptional customer experience.

The ideal candidate has a high school diploma or GED, strong communication and math skills, proficiency with Outlook/Word/Excel, and a proven ability to multitask in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.

Responsibilities

• Enter customer orders accurately and completely into the system.
• Process customer payments and ensure transactions are applied to the correct accounts.
• Handle cash and other forms of payment in accordance with company policies.
• Prepare daily deposits following company procedures.
• Answer incoming calls and respond to customer questions professionally.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate updates to customers.
• Research and resolve customer questions or concerns with professionalism and empathy.
• Complete daily reports and required office tasks.
• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment.
• Work with sales and office teams to ensure an exceptional customer experience.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening

Multitasking

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Regency Furniture in Catonsville, MD is seeking a friendly Customer Service Representative to support customers in person and over the phone, ensuring orders are processed accurately and delivered smoothly. You will work with the sales and office teams to maintain an exceptional customer experience.

The ideal candidate has a high school diploma or GED, strong communication and math skills, proficiency with Outlook/Word/Excel, and a proven ability to multitask in a fast-paced retail environment.