Funeral Operations Dispatcher & Resource Scheduler

Service Corporation International; Dallas, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Service Corporation International in Dallas, TX is seeking a detail-oriented Dispatch/Operations Associate to coordinate daily resource allocation for client families and service teams. You will receive first call information, initiate necessary dispatch steps, handle removals, and ensure paperwork and scheduling align with company standards.

The role emphasizes strong communication, multi-tasking across software tools, and maintaining accurate records while supporting funeral, cemetery, and

Qualifications

• High school diploma or GED.
• Six months scheduling or logistics experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Dispatching/ paperwork: dispatch resources to meet client family needs and initiate required steps.
• Processing removal paperwork and recording keeping for embalming documentation.
• Ensure vehicles and associates are dispatched per company standards.
• Customer service: maintain strong relationships and clear communication with staff and families.
• Inventory management: track caskets, cremation containers, and supplies for the market.

Skills

Scheduling

Logistics

Customer service

Communication

Multi-tasking

Education

High school diploma or GED

Tools

MS Office

Email/Internet

Job description

Service Corporation International in Dallas, TX is seeking a detail-oriented Dispatch/Operations Associate to coordinate daily resource allocation for client families and service teams. You will receive first call information, initiate necessary dispatch steps, handle removals, and ensure paperwork and scheduling align with company standards.

The role emphasizes strong communication, multi-tasking across software tools, and maintaining accurate records while supporting funeral, cemetery, and