Dispatcher

sci; Dallas (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

SCI in Dallas, TX is seeking an organized Dispatch and Scheduling Coordinator to support daily operations for funeral services. You will dispatch resources, coordinate removals, visitations, transfers of remains, and ensure timely execution of services while adhering to budget and policy standards.

The role requires at least six months of scheduling or logistics experience, a high school diploma or GED, and a valid driver's license.

Qualifications

• Education: High school diploma or GED (required).
• Licenses: Current valid driver's license may be required.
• Experience: Minimum of six (6) months scheduling or logistics experience.
• Knowledge/Skills: strong communication, interpersonal, organization, and multi-tasking abilities.

Responsibilities

• Dispatch resources for client families and manage removal paperwork.
• Schedule internal staff and market locations; assign vehicles and associates to services.
• Provide exemplary customer service and build strong relationships with families and staff.
• Manage location inventory of caskets and cremation containers; order supplies as needed.
• Perform additional duties as directed by management.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multi-tasking

Problem solving

Education

High school diploma or GED

Tools

MS Office

Email

Scheduling software

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES

• Dispatching/Paperwork
  • Provides consistent support by dispatching resources to meet the needs of client families
  • Receives first call information and initiates the resources required for dispatch
  • Processes removal paperwork
  • Assists with recording keeping of embalming documentation as required
  • Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
  • Removals
  • Visitations
  • Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services
• Scheduling
  • Schedules activities for both the internal staff as well as market locations
  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
  • Removals
  • Visitations
  • Transfers of casketed decedent and/or remains to final dispositions
  • Decedent memorial services
  • Maintains in-house scheduling of location resources
  • Schedules sufficient resources to meet market commitments
• Customer Service
  • Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
  • Builds and maintains strong relationships by promoting a team atmosphere
  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
  • Leads by example while staying engaged and supportive of company initiatives
• Manage Inventory (Location specific)
  • Takes and places orders for necessary supplies
  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
  • Order additional general supplies at the direction of the location management.
  • Performs other duties as directed by management

MINIMUM REQUIREMENTS

• Education
  • High school diploma or GED equivalent
• Licenses
  • Current valid driver's license may be required
• Experience
  • Minimum of six (6) months scheduling or logistics experience
• Knowledge, Skills and Abilities
  • Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
  • Ability to resolve issues in accordance with company goals and objectives
  • Excellent communication skills and interpersonal skills
  • Ability to prioritize and organize effectively with a keen sense to detail
  • Ability to work in a fast paced, high pressure environment
  • Ability to multi-task using multiple software programs simultaneously
  • Ability to communicate with associates, customers, supplies in person or by phone
  • Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
  • Good driving record

Postal Code: 75218

Category (Portal Searching): Operations

Job Location: US-TX - Dallas