Dispatcher

Service Corporation International; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A national service provider in Dallas is seeking a Dispatch and Scheduling Coordinator to provide logistics support for client families. This role involves dispatching resources, managing inventory, scheduling services, and ensuring exceptional customer service. The successful candidate must possess a high school diploma or GED, have at least six months of logistics experience, and demonstrate excellent communication and organizational skills. A valid driver's license is preferred. Competitive compensation offered.

Qualifications

• Minimum of six months scheduling or logistics experience.
• Current valid driver’s license may be required.
• Knowledge of the company’s service promise and policies.

Responsibilities

• Dispatch resources to meet client families’ needs.
• Schedule activities for staff and resources.
• Manage inventory for caskets and cremation containers.
• Ensure strong internal and external customer service.

Skills

Excellent communication skills

Interpersonal skills

Ability to prioritize and organize

Knowledge of logistics

Ability to multi-task

Good driving record

Education

High school diploma or GED equivalent

Tools

MS Office

Internet and email software

Job description

Our associates celebrate lives. We celebrate our associates.

Dispatching / Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Assists with recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Builds and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders as required
• Order additional general supplies at the direction of the location management
• Performs other duties as directed by management

Minimum Requirements

Education

• High school diploma or GED equivalent

Licenses

• Current valid driver’s license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies, procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Postal Code: 75218
Category (Portal Searching): Operations
Job Location: US-TX - Dallas