Dispatcher (part-time)

Service Corporation International; Tucson (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Service Corporation International in Tucson, AZ, is seeking an Operations Scheduler to support funeral home and care center services by dispatching resources and coordinating staff and vehicles. The role ensures coverage aligns with budgets and service promises, while maintaining clear communication with directors, managers, and staff.

You will manage scheduling for internal teams and market locations, process removals and visitations, and handle paperwork and inventory.

Qualifications

• High school diploma or GED is required.
• Six months scheduling or logistics experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Dispatching resources to meet client family needs and initiating required services.
• Schedule internal staff and market locations; coordinate vehicle and associate dispatch for removals, visitations, and transfers.
• Maintain customer-focused service and strong relationships across teams; mitigate confusion through clear communication.
• Manage inventory of caskets and cremation containers; place orders for necessary supplies.

Skills

Scheduling

Logistics

Customer service

Communication

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIESDispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families

• Receives first call information and initiates the resources required for dispatch

• Processes removal paperwork

• Assists with recording keeping of embalming documentation as required

• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

• Removals

• Visitations

• Transfers of casketed decedent and/or remains to final dispositions

• Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations

• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

• Removals

• Visitations

• Transfers of casketed decedent and/or remains to final dispositions

• Maintains in-house scheduling of location resources

• Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

• Builds and maintains strong relationships by promoting a team atmosphere

• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies

• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

• Order additional general supplies at the direction of the location management.

• Performs other duties as directed by management

MINIMUM REQUIREMENTSEducation

• High school diploma or GED equivalent

Licenses

• Current valid driver’s license may be required

Experience

• Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

• Ability to resolve issues in accordance with company goals and objectives

• Excellent communication skills and interpersonal skills

• Ability to prioritize and organize effectively with a keen sense to detail

• Ability to work in a fast paced, high pressure environment

• Ability to multi-task using multiple software programs simultaneously

• Ability to communicate with associates, customers, supplies in person or by phone

• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

• Good driving record

Schedule

Saturday and Sunday 8am to 5pm; additional hours offered as available

Postal Code: 85706

Category (Portal Searching): Operations

Job Location: US-AZ - Tucson