Funeral Home Transfer Care Specialist

foundationpartners; Tucson (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Foundation Partners is seeking a Transfer Care Specialist to act as the first point of contact for families, coordinating transport of the decedent from facilities to the funeral home.

The role requires composure under pressure, the ability to lift 100 lbs, a valid driver’s license, and willingness to work on-call including nights and weekends. Proficiency with Microsoft Office and maintaining professional appearance are expected to support regulatory paperwork.

Qualifications

• Compassion and empathy in dealing with families.
• Ability to follow detailed instructions and complete tasks accurately.
• Strong communication with families and internal staff.
• Willingness to work irregular hours, including nights/weekends.

Responsibilities

• Respectfully answer questions and direct Families to appropriate resources for transfer of the decedent.
• Navigate local roads and highways to transport the decedent safely; familiarity with GPS.
• Work on-call shifts, including nights and weekends; drive hearse as needed.
• Ensure paperwork is completed correctly and timely per laws and regulations.
• Receive instructions for multiple tasks, determine proper order, and complete promptly.
• Maintain a neat, professional appearance and assist with other duties as needed (e.g., washing vehicles).

Skills

Compassion

Attention to detail

Communication

Flexibility

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes