Funeral Home Transfer Care Specialist

Foundation Partners Group; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Foundation Partners Group is seeking a Transfer Care Specialist to serve as the first point of contact for families, coordinating the transfer of decedents from nursing homes, hospitals, residences, or coroner's offices to the funeral home. The role requires composure in challenging situations, a valid driver's license, and the ability to lift 100 lbs.

Responsibilities include guiding families, transporting decedents, and ensuring paperwork is accurate and compliant with regulations.

Qualifications

• Must have valid state-issued driver's license and clean driving record.
• Able to safely lift 100 lbs.
• Proficiency with Word, Excel, and PowerPoint.
• Calm and compassionate demeanor in sensitive situations.

Responsibilities

• Transport decedents from facilities to funeral home safely.
• Provide clear information to families and direct to resources as needed.
• Assist with on-call coverage and shifts including nights/weekends.
• Ensure paperwork complies with applicable laws and regulations.
• Maintain professional appearance and perform ancillary tasks as needed.

Skills

Driver's license

Weight lifting

Composure under pressure

Attention to detail

Customer service

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled