Funeral Home Transfer Care Specialist

foundationpartners; Fort Myers (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Foundation Partners is seeking a Transfer Care Specialist to serve families with compassion while coordinating the transfer of decedents from hospitals, nursing homes, or residences to the funeral home. The role requires lifting up to 100 lbs, a valid driver's license, and a calm, professional demeanor.

Must be able to work irregular hours, including nights and weekends, and be proficient with Microsoft Office. You will support staff and may assist with washing vehicles or other tasks as needed.

Qualifications

• Valid state driver’s license with a clean driving record.
• Ability to lift 100 lbs safely.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Composure and compassion.
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Provide compassionate support to families as the first point of contact during transfer of the decedent.
• Safely transport decedents, navigating local roads and changing conditions with GPS/direction apps.
• Be available for irregular hours, including nights and weekends, and fill in for other staff as needed.
• Ensure paperwork is completed correctly and timely in accordance with laws and regulations.
• Receive and execute multiple tasks in the correct order with clear instructions.
• Maintain a neat, professional appearance and perform related duties as required.

Skills

Compassion

Empathy

Professionalism

Attention to detail

Communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

GPS navigation

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes