Funeral Home Transfer Care Specialist

foundationpartners; Salinas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

foundationpartners is seeking a Transfer Care Specialist to serve as families' first contact, moving decedents from facilities to the funeral home. The role requires lifting up to 100 lbs, a valid driver’s license, and a composed, compassionate presence.

You will coordinate transfers, follow detailed instructions, complete paperwork accurately, and may fill in for staff during on-call shifts. A professional appearance is essential.

Qualifications

• Must have valid state-issued driver license with clean driving record.
• Able to lift 100 lbs safely.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Maintain composure and compassion.
• Ability to follow detailed instructions and accept feedback.
• Ability to establish and maintain efficient internal/external work processes.

Responsibilities

• Compassion & Empathy: Answer questions and direct Families to resources on arrival and departure for transfer of the decedent.
• Safe Transport: Navigate local roads/highways; be familiar with GPS or direction apps.
• Reliability & Availability: Work irregular hours as needed (on-call), including nights/weekends; drive hearse as needed.
• Meticulous Attention: Ensure paperwork is completed correctly and timely per laws/regulations.
• Critical Thinking: Follow instructions for multiple tasks, determine ideal order, complete promptly.
• Professional Demeanor: Maintain neat appearance; perform other duties (e.g., washing vehicles).

Skills

Compassion

Empathy

Professionalism

Communication

Instruction-following

Tools

Microsoft Office

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes