Funeral Home Transfer Care Specialist

foundationpartners; Chico (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

foundationpartners is seeking a Transfer Care Specialist in California to serve as the families' main contact, coordinating the transfer of decedents to our funeral home. The role requires compassion, composure, and a clean driving record. You will handle paperwork precisely and be ready to work nights and weekends as needed.

Must be 21+, able to lift 100 lbs, and possess a valid driver's license. Proficiency with Microsoft Office is preferred to manage cases and schedules.

Qualifications

• Must be at least 21 years old.
• Able to lift 100 lbs safely.
• Valid state driver's license with clean driving record.

Responsibilities

• Welcome families and coordinate transfer of the decedent from nursing homes, hospitals, residences, or coroner's offices to the funeral home.
• Transport decedents safely using appropriate routes and GPS/direction tools.
• Be available for irregular hours, nights and weekends; substitute for funeral attendants and drivers as needed.
• Ensure paperwork is completed accurately and on time per applicable laws and regulations.
• Receive and execute multiple tasks efficiently and in the correct order.

Skills

Compassion

Professionalism

Composure

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes