Funeral Home Transfer Care Specialist

foundationpartners; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

foundationpartners in Phoenix, AZ seeks a Transfer Care Specialist to serve families and coordinate transfers of the decedent from hospitals, nursing homes, residences, or coroner’s offices to the funeral home, while maintaining professionalism and compassion.

The role requires empathy, the ability to lift 100 lbs, a valid state driver’s license with a clean driving record, and basic Microsoft Office skills; on-call availability, nights and weekends, and a professional demeanor are essential.

Qualifications

• Must be at least 21 years old.
• Able to lift 100 lbs safely.
• Valid state-issued driver’s license with a clean driving record.
• Basic knowledge of Microsoft Office.
• Ability to stay composed with compassion and follow instructions.

Responsibilities

• Compassion & Empathy: Respectfully answer questions and direct families to resources during transfer.
• Safe Transport: Navigate local roads with GPS and varied conditions to transfer decedents.
• Reliability & Availability: Work irregular hours, including nights/weekends; cover shifts and drive hearse when needed.
• Meticulous Attention: Ensure paperwork is completed correctly and timely per laws.
• Critical Thinking: Prioritize tasks from instructions and complete promptly.
• Professional Demeanor: Maintain neat appearance; perform other duties as needed.

Skills

Empathy

Communication

Resilience

Tools

Microsoft Office

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes