Funeral Home Transfer Care Specialist

foundationpartners; Lacey (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

foundationpartners is seeking a compassionate Transfer Care Specialist to serve families by coordinating the transfer of the decedent from hospitals, nursing homes, residences, or coroner''s offices to the funeral home. The role demands calm, professionalism, and attention to detail.

You will lift up to 100 lbs, hold a valid driver''s license, and be comfortable working irregular hours including nights and weekends. Proficiency with Microsoft Office is required.

Qualifications

• Must be at least 21 years old.
• Must be able to lift 100 lbs safely.
• Valid state driver''s license with a clean driving record.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to follow detailed instructions and adapt to feedback with a positive attitude.

Responsibilities

• Provide compassionate support to families and direct them to resources during transfer of the decedent.
• Safely transport decedents, navigate roads and use GPS or direction apps.
• Be available for irregular hours, including nights and weekends, and drive the hearse as needed.
• Complete paperwork accurately and timely per relevant laws and regulations.
• Receive instructions for multiple tasks, determine the best order, and complete them promptly.
• Maintain a neat appearance and perform other duties as needed (e.g., washing vehicles).

Skills

Compassion & Empathy

Reliability & Availability

Critical Thinking

Professional Demeanor

Communication with families

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes