Funeral Home Transfer Care Specialist

foundationpartners; Colorado; On-site; USD 42,000 - 62,000; Full time

Job summary

foundationpartners is seeking a Transfer Care Specialist to serve families as the first point of contact during decedent transfers from nursing homes, hospitals, residences, or coroner's offices to the funeral home.

The role requires a compassionate, calm demeanor, the ability to lift 100lbs, and a valid state driver’s license with a clean driving record. MS Office proficiency is expected to document and coordinate transfer processes.

Qualifications

• Compassionate and respectful demeanor required.
• Ability to follow detailed instructions and apply feedback.
• Strong communication and organization skills.

Responsibilities

• Provide compassionate and empathetic guidance to families upon arrival and departure for decedent transfer.
• Safely transport and navigate local roads with attention to safety and timeliness.
• Be available for irregular hours, including nights and weekends, and fill in for staff as needed (hearse driving as required).
• Ensure paperwork is completed correctly and in a timely manner per laws and regulations.
• Receive tasks and determine the optimal order to complete them promptly.
• Maintain a neat, presentable appearance and assist with additional duties as needed such as vehicle washing.

Skills

Compassion & Empathy

Attention to Detail

Follow Instructions

Communication Skills

Tools

MS Office

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes