Funeral Home Administrative Assistant

Foundation Partners Group; Lynchburg (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Foundation Partners Group in Virginia is seeking an Administrative Assistant to provide essential clerical support to managers, team members, and client families. You will answer phones, schedule appointments, draft and proof correspondence, and perform accurate data entry.

The role requires three years in a small office environment, proficiency with Microsoft Office, and excellent communication and attention to detail.

Qualifications

• High school diploma or equivalent required.
• Minimum three years in a small business office environment; funeral industry experience a plus.
• Proficiency with Word, Excel, PowerPoint, Outlook.
• Excellent attention to detail and strong follow-up skills.

Responsibilities

• Answer phones and direct inquiries with proper etiquette.
• Schedule appointments and manage calendars; perform data entry.
• Draft, proofread, and format correspondence.
• Monitor accounts, deposits, and receivables; manage office supplies.

Skills

Phone etiquette

Clear communication

Technology proficiency

Attention to detail

Follow-through

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator: Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Foundation Partners Group as we transform funeral care through innovation and service.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled