Funeral Home Administrative Assistant

Foundation Partners Group; Auburn (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Foundation Partners Group is seeking an Administrative Assistant to provide essential clerical support to managers, team members, and client families. You will answer calls, schedule, prepare correspondence, and handle data entry with accuracy.

Role requires excellent communication, basic bookkeeping awareness, and proficiency with Microsoft Office and related software. You'll contribute to a organized office, assist with invoices, and support funeral service preparation and documentation.

Qualifications

• Minimum three years of work experience in a small business office environment; funeral industry experience is a plus.
• Proficient withMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook) and able to learn multiple software systems.
• Excellent attention to detail and strong follow-up skills.

Responsibilities

• Answer phones and field questions with appropriate etiquette; greet families and direct inquiries.
• Schedule appointments, prepare and proof correspondence, and perform data entry.
• Maintain office organization and inventory, and support financial and administrative processes.
• Ensure timely completion of funeral service delivery items and documentation.

Skills

3+ years experience

Tech savvy

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator: Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled