Funeral Home Administrative Assistant

Foundation-Partners-Group; Lynchburg (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Meaningful work

Competitive pay and benefits

Career growth

Supportive culture

Job summary

Foundation Partners Group is seeking an Administrative Assistant to provide essential administrative support to managers, teams, and client families. The role includes answering phones, scheduling, drafting and proofreading correspondence, and accurate data entry.

The ideal candidate will demonstrate compassion, excellent communication, strong attention to detail, and the ability to manage multiple processes with care and efficiency within a funeral service environment.

Qualifications

• High school diploma or equivalent.
• Minimum three years in a small business office environment; funeral industry experience a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Able to use and learn multiple computer software, systems, and office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Able to establish and maintain effective internal and external work processes.

Responsibilities

• Answer phones with proper etiquette and greet families.
• Interact with families and direct inquiries as needed.
• Schedule, create and proof correspondence, and enter data.
• Monitor accounts, deposits, receivables, and inventory where applicable.
• Carry out tasks like cremation permitting and death certificate filing.
• Maintain neat office area and reorder supplies as needed.
• Participate in weekly updates and monthly/quarterly financial processes.

Skills

Compassion

Communication

Attention to detail

Teamwork

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Website updates

Job description

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

What You Will Do

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

What We Offer

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Competitive Pay and Benefits:
  • Medical, dental, prescription, and vision insurance
  • Vacation, sick, and holiday pay
  • Wellness Rewards
  • 401k with company match
  • Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.

Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.