Funeral Home Administrative Assistant

Foundation Partners Group; Bluffton (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

Foundation Partners Group is seeking an Administrative Assistant to provide administrative and clerical support to managers, team members, and client families. You will handle phone calls, scheduling, correspondence, and data entry while upholding professional standards.

The role requires a high school diploma and at least three years in a small business office; funeral industry experience is a plus. Proficiency in Microsoft Office and the ability to learn multiple software systems are essential.

Qualifications

• High school diploma or equivalent.
• Minimum three years of work experience in a small business office environment; funeral industry experience is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to learn multiple software systems and office equipment.
• High attention to detail with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Answer phones and field questions with appropriate etiquette; greet families and direct inquiries.
• Schedule appointments and manage calendars for managers and team members.
• Create and proof correspondence; perform data entry and maintain records.
• Monitor accounts and receivables; assist with deposits and inventory.
• Ensure cremation permits, death certificate filing, and documentation are completed.
• Maintain a neat office area and manage office supplies and inventory.
• Participate in weekly updates with supervisors and support monthly/quarterly financial processes.

Skills

Communication

Attention to detail

Follow-through

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator: Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled