Funding & Trials Operations Leader

PRC-Saltillo; Wooster (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

PRC-Saltillo is seeking a Funding Manager to provide day-to-day operational leadership for funding and trial teams, ensuring workflows are efficient, consistent, and focused on delivering excellent customer experience.

You will supervise and develop team members, manage workloads and service levels, monitor performance metrics, and collaborate with Regional Managers to align across regions. This role drives process improvements and cross-functional collaboration in a mission-driven environment.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field is required.
• Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment is required.
• Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment is required.

Responsibilities

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics, identifying trends and implementing action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training to support team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.

Skills

Leadership

Workforce planning

Operational metrics

Communication & collaboration

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Job description

PRC-Saltillo is seeking a Funding Manager to provide day-to-day operational leadership for funding and trial teams, ensuring workflows are efficient, consistent, and focused on delivering excellent customer experience.

You will supervise and develop team members, manage workloads and service levels, monitor performance metrics, and collaborate with Regional Managers to align across regions. This role drives process improvements and cross-functional collaboration in a mission-driven environment.