Funding Manager

PRC-Saltillo; Wooster (AR); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

PRC-Saltillo seeks a Funding Manager to lead day-to-day operations of the funding and trial teams, ensuring efficient workflows and outstanding customer service. You will supervise staff, balance workloads, and monitor service levels while partnering with Regional Managers to align regional efforts.

This role focuses on coaching Funding Specialists and Trial Program Specialists, improving processes with data-driven metrics, and coordinating onboarding and training to maintain high performance

Qualificações

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required.
• Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required.

Responsabilidades

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics, identifying trends and implementing action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training to support team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.

Conhecimentos

Leadership

Workforce planning

Metrics analysis

Communication

Problem solving

Business systems

Customer experience

Collaboration

Formação

Bachelor's degree in Business/Healthcare Administration/Operations Management

Ferramentas

Microsoft Office

Descrição da vaga

Help Provide Voices – Join PRC-Saltillo as a Funding Manager!

At PRC-Saltillo, our mission is to provide voices to children and adults who are unable to communicate effectively with their natural voices. Each year, we support thousands of individuals through specialized communication devices and software that empower people with Autism, ALS, Cerebral Palsy, Aphasia, and other conditions. Our work opens doors to education, employment, and fuller participation in life.

As a Funding Manager, you’ll provide day-to-day operational leadership for our funding and trial teams, helping ensure workflows remain efficient, consistent, and focused on providing an excellent customer experience. You’ll supervise and develop team members, manage workloads and service levels, monitor performance metrics, address workflow barriers and escalations, and partner with Regional Managers to support alignment across regional teams.

Why You’ll Love Working Here

• Mission-Driven Impact: Lead teams whose work helps individuals gain access to life-changing communication technology.
• Leadership & Development: Coach and develop Funding Specialists and Trial Program Specialists while supporting their day-to-day success.
• Operational Impact: Use workload, backlog, capacity, productivity, and quality metrics to identify opportunities and improve performance.
• Cross-Functional Collaboration: Partner with Regional Managers and regional teams to support consistent workflows, communication, and customer service.

Duties and Responsibilities

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics, identifying trends and implementing action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training to support team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.

Education and Experience

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required.
• Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required.

Required Skills/Abilities

• Strong leadership skills with the ability to manage daily operations in a high-volume, deadline-driven environment.
• Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation.
• Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action.
• Strong communication and collaboration skills with the ability to elevate issues clearly and appropriately.
• Strong problem-solving and root-cause analysis skills with the ability to implement sustainable solutions.
• Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms.
• Commitment to providing a positive internal and external customer experience through responsiveness, professionalism, and follow-through.