Funding Operations Lead

PRC-Saltillo; Wooster (AR); On-site; USD 70,000 - 95,000; Full time

Job summary

PRC-Saltillo seeks a Funding Manager to lead day-to-day operations of the funding and trial teams, ensuring efficient workflows and outstanding customer service. You will supervise staff, balance workloads, and monitor service levels while partnering with Regional Managers to align regional efforts.

This role focuses on coaching Funding Specialists and Trial Program Specialists, improving processes with data-driven metrics, and coordinating onboarding and training to maintain high performance

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field required; an equivalent combination of education and relevant experience may be considered.
• Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required.
• Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required.

Responsibilities

• Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight.
• Partner with Regional Managers to promote alignment and collaboration among Consultants, Funding Specialists, and Trial Program Specialists.
• Assign and rebalance workloads based on volume, capacity, coverage needs, and business priorities.
• Track volume, aging, backlog, capacity, and other operational metrics, identifying trends and implementing action plans as needed.
• Coordinate onboarding logistics and ongoing refresher training to support team members.
• Identify workflow challenges and recommend practical solutions to improve processes and tools.

Skills

Leadership

Workforce planning

Metrics analysis

Communication

Problem solving

Business systems

Customer experience

Collaboration

Education

Bachelor's degree in Business/Healthcare Administration/Operations Management

Tools

Microsoft Office

Job description

PRC-Saltillo seeks a Funding Manager to lead day-to-day operations of the funding and trial teams, ensuring efficient workflows and outstanding customer service. You will supervise staff, balance workloads, and monitor service levels while partnering with Regional Managers to align regional efforts.

This role focuses on coaching Funding Specialists and Trial Program Specialists, improving processes with data-driven metrics, and coordinating onboarding and training to maintain high performance